Frequently Asked Questions

  

Slots & In-App Purchases


What will I get if I buy more slots?

Slots are storage space on the app, and they allow you to save cards into your inventories and decks, by scanning or text searching them.

All In-App slots are one-time purchases, so you won’t be able to buy the same one twice.

If I buy slots will I also unlock the sets for sale?

No, they are separate purchases. Most cards can be saved into Inventories and Decks for free, except for the latest Standard sets.

In order to save cards from these expansions, you have to purchase them. As a small gift for purchasing these sets, we also offer 100 additional slots to your existing ones.

Why must I buy the latest expansions?

Because it takes work to keep the app updated, and we want to keep developing new features.

We also believe that paying $2.99 every 2/3 months is a fair price, and we do try to have every expansion available before release.

Why can’t I make a one-time purchase and unlock all current and future content?

We offer different In-Apps tiers to accommodate different needs.

For example: you can buy the number of slots according to how big your collection is. New players will likely need fewer slots, and veterans will need more.

Having different price points allows us to tailor our offer to both ends.

Can I get a refund?

Yes, and you must request it to Apple since we don’t handle refunds.

Here’s how:

  • Launch Mail from your Home screen
  • Search for “Your receipt from Apple” if it’s not immediately visible.
  • Tap on the receipt for the purchase you want refunded. (Unless you remember the date, there’s no way to tell which receipt unless you tap it to open it, so you might end up tapping a lot…)
  • Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple’s problem reports page.Enter your Apple ID and password when prompted.
  • Tap Choose Problem and select a problem from the menu.
  • Enter details for your problem, then tap Submit.

If you run into any issues write us at support@bigar.com


  

Feature Requests and Upcoming Features


Will you add an import feature?

We’re considering the best way to do it.

We want to improve and simplify the process of bringing your collection onto the app, which is especially important for users with large collections. You can expect more details on this subject soon.

Will you be adding more search filters (By color, CMC, rarity, etc)?

Yes, we’re working on it!

I’m using an Android phone. Will you add a Collection Manager and more decks?

Yeah, we’ve been building this for some months now. We plan to have it available on Q1 2019.

Why can’t I create decks from my Inventory cards?

We’re working on it!

We’re doing a major overhaul of the app, and the next version will provide more integration between Inventories and decks.

Will you build a web Portal for the app?

Yes, and we plan to have it available on Q1 2019.

You can add your email on our site https://bigar.com/mtg, and we’ll notify you when it’s live!


  

Common Issues & Questions


 Why can’t I find the correct edition of a card?

This could be due to a problem with the database linkage.

If you were unable to find the correct version while scanning, a workaround is to text-search it.

Please write us an email to support@bigar.com so our team can look into it.

 Why can’t I find some promo cards (FNM promos, Player Rewards, Judge Promos, etc.)?

We currently use the MTGJSON database, and some promos and tokens are missing.

We are developing our own database, so in the future we’ll be able to add the cards ourselves.